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GEEKY

Frequently Asked Questions

Orders & Shipping

Where is my order?

Orders ship within 48-72 business hours (Mon-Fri). Once shipped, you'll receive a tracking number. If your order hasn't shipped after that window, please contact us.

Do you deliver outside the USA?

No, we currently ship only within the United States.

What are your delivery times?

Delivery times vary depending on the carrier. Tracking information will show estimated delivery windows once your order is in transit.

Do you offer express shipping?

Yes. Please reach out to us directly to coordinate express shipping.

Do I need to be present to receive my order?

Yes, someone 21 or older must be present to sign for the package upon delivery.

What happens if I miss my delivery?

UPS or the carrier will attempt delivery 3 times. If unsuccessful, the order will be returned to us. Please contact us to arrange reshipping.

Can I change my shipping address after placing an order?

Yes, if your order hasn't shipped yet. If it has, you'll need to contact the carrier directly.

What happens if the order is returned after failed delivery attempts?

Returned orders are subject to a 25% restocking fee. Shipping charges are non-refundable. If your order shipped for free, a $25 return fee will also be deducted.

Payments & Discounts

What payment methods do you accept?

We accept PayPal, Shop Pay, debit cards, and credit cards.

My discount code isn't working - what should I do?

Let us know which code you're trying. You can also try using code GEEKY for 5% off.

Do you charge sales tax?

Sales tax is calculated dynamically based on your shipping address. If applicable, it will be added at checkout according to local tax laws.

Do you offer gift cards?

Yes, you can purchase a Liquor Geeks gift card here.

Product Availability & Stock

Is [product name] in stock?

Product availability is shown in real time on our website.

What happens if a product I ordered is out of stock?

We'll offer you a full refund or suggest a replacement.

Can I pre-order items?

Yes, we do allow pre-orders on select products.

Do you offer substitutions if my product is unavailable?

Yes, we may offer an in-stock alternative if available and appropriate.

Returns, Cancellations & Refunds

Can I cancel my order after placing it?

Yes, if it hasn't shipped yet. A 10% cancellation fee applies to cover processing costs.

What is your return policy?

All sales are final.

How do I request a refund?

We do not offer refunds once an order is shipped.

I received a damaged bottle — what should I do?

Please email us photos of the damaged item and we'll review your case for a resolution.

Can I exchange my product for another?

Exchanges are only accepted if we sent you the wrong item.

Proof (photos) is required.

Legal & Age Verification

Do I need to show ID upon delivery?

Yes, the carrier will request valid ID confirming the recipient is 21+.

What happens if an underage person places an order?

The order will be returned and a 25% restocking fee will be deducted. Shipping is non-refundable.

Can I send alcohol as a gift to someone else?

Yes, as long as the recipient is 21+ and their address is entered at checkout.

Customer Support

How can I contact customer support?

Email us at support@liquorgeeks.com

What are your support hours?

Monday to Friday, 11 AM - 7 PM PST

Can I speak to someone live?

No, support is available by email only.

Do you have a phone number?

No, all customer service is handled through email.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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